Orders and Shipping

Ordering from our shop

How to place an order

Place the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located on the product image. When you’re ready to complete your order, click “Checkout” from within your cart and follow the instructions.

Payment information

We accept all major credit cards, including Visa/Visa Electron, Mastercard/Eurocard and American Express. We also accept PayPal.

Order cancellations and modifications

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support Team by emailing shop@gignouxphotos.com. We are unable to process cancellations for items that have already shipped. Please contact us for alternate options.

Sorry, we’re unable to add additional items to existing orders or substitute individual components. To make these adjustments, you will need to cancel your existing order and place a new one.

Privacy and security

We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new features, new services and special offers we think you’ll find valuable. For more information, please see our Privacy Policy.

FAQs

What about taxes and duties?

If you reside outside the United Kingdom, you may be required to pay duties and taxes to claim your package, depending on your local customs office. GIGNOUX PHOTOS has no control over this and has no way of determining what your duties and taxes may amount to. We encourage you to contact your local postal service or customs bureau for more specific information.

Does the image on your site accurately represent the image I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs. If you are not satisfied with the product you receive, you may return it within 30 days.

Content and intellectual property rights

Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.

You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.

You may not store electronically any significant portion of any Content.

Shipping and delivery

We pack your art with extra care and get it to you just as fast as we can.

Delivery

Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.

We may deliver the goods in instalments if the goods are not available at the same time for delivery.

Packaging

Art prints are rolled with paper to protect from damage before being packaged in a tube. 

Books and zines are packaged in protective sleeves and shipped in padded envelopes.

Order processing and delivery expectations

We aim to package and ship your order within 5 working days. Approximate shipping times are as follows:

UK and most Continental European destinations: 3-4 days

Rest of the world: By arrangement only.  Please contact us at shop@gignouxphotos.com

Shipping rates

Shipping rates vary depending on the type and size of art you order and is shown clearly at the checkout for orders to the UK and continental Europe.

Tracking your order

We will send you a tracking number as soon as your order is packaged and shipped.

Shipping FAQs

What happens if my order is damaged?

GIGNOUX PHOTOS guarantees your satisfaction and we will give you a refund or a replacement for purchased items if you are not satisfied with them in any way. In the unlikely event that your purchase is lost or damaged, please contact our Customer Support Team at shop@gignouxphotos.com

All items are insured for shipping.

Can we ship to a P.O. Box?

Unfortunately, we do not ship to P.O. and B.F.P.O. boxes.

Returns policy

We are committed to quality products and your satisfaction is 100% guaranteed.

Incorrect or damaged goods

If the wrong item is shipped or your item arrives damaged, simply contact the Customer Support Team at GIGNOUX PHOTOS. Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and tell us whether you are seeking a replacement or a refund. If the item arrived damaged, please send photos of the damaged item and packaging.  Photos are required to file a claim for damaged property.  Please send your request within 30 days of receipt. Your request will be processed within 48 hours and you will receive an email letting you know your replacement is under production or your refund is being processed. If you select a refund, you will be refunded the full cost of the item and the cost of delivery.

Other returns

If your items arrived in good condition but you have changed your mind, you can return your item within 30 days of receipt and receive a refund for the price of the product.

To return an item, please pack it in the original packaging and include the completed Return Instructions form included with your order. You may also inform us of your intent to return an item via letter by post, fax, or e-mail. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID and/or item number. We encourage you to include a brief description of the reason for the return.

Please be aware that you are obligated to bear the direct cost of returning the goods. We strongly encourage you to return your item via a trackable method. If you are returning an item that is not normally capable of being returned by post, you are still responsible for the cost of returning the item.

Refund payments

Refunds will be issued by the same means of payment as you used for the initial transaction. You will not incur any fees as a result of such refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Returns Address:

Prints returns:

c/o Genesis Imaging

Hurlingham Business Park

Sullivan Road

London SW6 3DU

Books returns:

Please email us for the return address for books.

Contact us

Customer support team:

Email: shop@gignouxphotos.com

To make sure you receive our response, be sure to add us to your contact list.

Privacy terms orders and shipping

Alan Gignoux ©2020.